Home > Samsung TV Error Codes > samsung smart tv 102

How do I fix a Samsung Smart TV 102 error?

Published on April 14th, 2022 Updated: April 18th, 2022

The samsung smart tv 102 error code means that there is a problem with the television's internet connection. This can be caused by a variety of things, including a weak or unstable connection, interference from other devices, or a problem with the router or modem. Sometimes restarting the television or resetting the router can fix the problem, but if the error persists, it may be necessary to contact Samsung customer service for assistance.

1. Restart the TV

  1. Unplug the power cord from the back of the TV.
  2. Hold down the menu button on the TV and press the power button at the same time.
  3. When the TV powers on, release the menu button and press the power button again to turn it off.
  4. Reconnect the power cord to the TV and press the power button to turn it on.
  5. If the TV still does not work, try resetting it by pressing and holding down the power button for 10 seconds until the TV beeps three times and then release the button.
  6. If the TV still does not work, please contact Samsung customer service.

2. Update the TV's firmware

  1. Open the TV's menu and select "Settings"
  2. Select "System" and scroll down to "Firmware Update"
  3. Select "Update Firmware" and follow the on-screen instructions
  4. After the firmware update is complete, select "Exit" from the System menu and restart the TV.

3. Perform a factory reset

  1. Power off the Samsung smart tv.
  2. Remove the battery cover.
  3. Press and hold down the power button and the home button at the same time.
  4. Release the power button and the home button when the TV starts flashing.
  5. When the TV finishes flashing, release the power button.
  6. Insert the battery cover and re-power on the TV.
  7. If the problem still persists, perform a factory reset.

4. Contact Samsung customer support

  1. Go to the Samsung website and find the “Contact Us” tab.
  2. On the “Contact Us” tab, find the “Support” section and click on it.
  3. On the “Support” section, find the “TV” tab and click on it.
  4. On the “TV” tab, find the “Samsung Smart TV” section and click on it.
  5. On the “Samsung Smart TV” section, find the “102” tab and click on it.
  6. On the “102” tab, find the “How to Troubleshoot and Fix Issues” section and click on it.
  7. On the “How to Troubleshoot and Fix Issues” section, find the “Contact Us” tab and click on it.
  8. On the “Contact Us” tab, find the “Support” section and click on it.
  9. On the “Support” section, find the “Phone” tab and click on it.
  10. On the “Phone” tab, find the “US” phone number and click on it.
  11. On the “US” phone number, enter your Samsung smart tv’s model number and the issue you are experiencing.
  12. After you have entered the required information, press the “Call” button.
  13. After you have contacted Samsung customer support, wait for a representative to answer your phone call.