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How to fix Xbox One error 0x80820002?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The xbox one error 0x80820002 is a problem that is caused by a corrupted file on the Xbox One console. This error code can be fixed by deleting the corrupted file and then downloading a new one from the Xbox Live service.

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1. Restart your Xbox One console

  1. On your Xbox One, press the Xbox button to open the guide.
  2. Select System.
  3. Select Restart.
  4. Press the A button to confirm.
  5. Your Xbox One will restart and you will be back to your normal screen.

2. Power cycle your network equipment

  1. Verify your xbox is connected to the power source.
  2. Remove any cables that may be blocking the xbox from receiving power.
  3. Turn off the xbox by pressing the power button once.
  4. Wait 10 seconds, and then turn on the xbox by pressing the power button again.
  5. Try to power cycle the xbox by pressing the power button for 10 seconds. If the xbox does not power on, check the power cord for damage. If the power cord is damaged, replace it.
  6. If the xbox still does not power on, check the xbox for any errors.

3. Verify your network connection

First, try to ping your router. If you can't ping your router, then your network connection is probably down. If you can ping your router, then next you'll need to try to connect to Xbox Live. If you can't connect to Xbox Live, then your network connection is probably down. If you can connect to Xbox Live, then next you'll need to try to connect to the internet. If you can't connect to the internet, then your network connection is probably down.

4. Delete the offending profile and recreate it

  1. On your Xbox One, go to Settings > Privacy > Profiles.
  2. Select the profile you want to delete and press the Delete button.
  3. On the confirmation page, press the Yes button.
  4. On the Profile Deletion page, select the Recreate button.
  5. On the Recreate Profile page, enter the new profile name and password.
  6. Confirm the new profile name and password.
  7. On the Profile Reactivation page, select the Activate button.
  8. On the Profile Activation page, select the OK button.
  9. On the confirmation page, press the Yes button.

5. Run the Xbox One Connection Error Troubleshooter

  1. On your Xbox One, go to Settings.
  2. Select System and then select Connections.
  3. Select your Xbox One connection.
  4. Select the Troubleshoot connection option.
  5. Select the Diagnose option.
  6. Select the Repair option.
  7. If the problem is not solved, select the Advanced option.
  8. Select the Diagnose Network option.
  9. Select the Test Internet connection option.
  10. If the problem is not solved, select the Repair Network option.

6. Clear the system cache

  1. Navigate to "Settings" on your Xbox One console.
  2. Select "System" from the menu on the left.
  3. Select "Cache" from the menu on the right.
  4. Clear the cache by selecting the "Clear Cache" button.
  5. If the error persists, please contact Xbox Support.

If the answers above didn't work then you should also try:

  1. Reset your Xbox One console.